we’ve got your back.

Something broke, a question you can’t shake, or feedback you’ve been sitting on? Tell us. A real human reads every message — no bots, no ticket-number purgatory, no “have you tried turning it off and on” copy-paste.

The fastest way to reach us is email: hello@riff.games.

Fire an email to hello@riff.games. To get you sorted in one reply instead of five, include:

• what you were trying to do,
• what actually happened (and what you expected),
• your device & OS (e.g. iPhone 15, iOS 18) and the riff app version,
• a screenshot or screen recording if you’ve got one.

The more detail, the faster we fix it. Emailing from the address on your account helps us find you quicker.

Half of everything is one of these:

• Can’t sign in? Double-check the email, and make sure you’re on the latest app version.
• Didn’t get your code? Give it a minute, check spam/promotions, then hit resend.
• A riff won’t load? Force-quit and reopen the app; if it sticks around, update to the newest version.
• Something looks stuck? A quick restart clears most gremlins before they need a human.

Still weird after that? That’s exactly what we want to hear about — email us.

Found something broken? You’re our favourite kind of person. Send it to hello@riff.games with the subject “bug report” and, if you can, the exact steps to make it happen again. Repro steps are gold — they turn a mystery into a fix.

Looking for a specific thing?

• Delete your account: step-by-step here.
• Billing or a payment issue? Email us with the subject “billing” and roughly when it happened.
• How we handle your data: see our privacy policy and terms.

We aim to reply within 2–3 business days — usually faster. Anything urgent (like account access or a payment gone sideways) jumps the queue.

We really do read every message. Thanks for helping us make riff better.